If your business is getting overrun with orders, it might be time to outsource someone to pick and pack your orders for you. We’ve put together this article with 3 hot tips for choosing the right provider to help you out!
Many eCommerce stores in Australia find it hard to expand their products and offerings because they are limited by the number of orders they can fulfil in a week. This presents a considerable challenge, as business owners decide whether to start bringing more staff on board to help them with admin and other tasks.
Take the hassle out of owning an online store by using pick and pack services from a third-party logistics company. You’ll be shocked by how affordable the pick and pack fulfilment cost can be, especially compared with doing it yourself – it’s not always as expensive as you might think. Getting someone else to do your transport and logistics can reduce the administrative headache created by your business – save yourself some time and money today.
What is a Pick and Pack Provider?
The process of picking and packing is when goods are housed at a third-party warehouse, and the company takes the products and repacks them to be sent to your customers. Good 3PL companies offer this service and will ideally have an excellent inventory management system, so you always know where your stock levels are at.
You’ll often get your goods from an overseas supplier. These can skip coming to you and now be sent directly to your pick and pack provider. The provider will receive your customers’ orders, collect the individual products and pack them up to be sent out. They may be able to put these in your own branded packaging and perhaps even add customised inserts to further promote your brand and products.
This differs from stock standard shipping services, where your items just get placed in a standard courier bag with no personalisation at all.
3 Tips to Choose the Best Pick and Pack Providers for your Business
1. Look for Those Who Are Committed to Customer Service
There is no point in your online store offering impeccable customer service if your shipping processes will let the customers down. Your pick and pack provider should be just as committed to a fantastic customer experience as you are.
Look for a transport and logistics company that offers express shipping, click and collect options, and will pack your orders perfectly every single time. The values you have for your own brand need to match those of the company you select. This is the foundation of a good partnership and can help you take your brand to the next level.
2. See if they Offer Innovative Options
Good pick and pack providers do far more than simple order fulfilment. Find a provider who is willing to work with you on any of your requirements. It shouldn’t be too much to ask that your customers get a fully customised order fulfilment experience. From kitting to create bundles to designing brochures to add to your orders, select a pick and pack partner that does it all.
Improve your branding by getting a new logo and marketing materials designed. This can help to create an immersive experience for your customers as they interact with your brand. Boost your brand image and encourage repeat purchases from your customers.
3. Check that the Warehouse is Climate Controlled
Anyone with a warehouse can start offering pick and pack fulfilment at a low cost. However, getting your goods stored in a cold, damp warehouse is not a great idea. Items can degrade over time – think of the effect on things like clothing, makeup, books, and technical equipment.
That’s why you need to find a provider that has a climate-controlled warehouse. These rooms can be kept at the optimal temperature and humidity. By eliminating dampness and overly hot or cold conditions, your items will be kept safe from deterioration.
Your customers should receive every single item in optimal condition, no matter how long it’s been sitting in a warehouse. By seeking out a 3PL partner with a climate-controlled warehouse, you’ll never again have to worry about what state your goods will be in by the time they get to your customer.
Fulfilment Australia is a full-service pick and pack provider. We offer climate-controlled and dust-free warehousing as well as innovative offerings to make your brand stand out from the crowd. We are just as committed to your customers as you are, offering a range of services to enhance the customer experience. Our click and collect options allow customers to pick up their orders on the same day they purchase them, and we can also offer a viewing service, enabling people to see the products before they buy.
Give us a call today to discuss how we can help you streamline your order fulfilment process and assist you with compelling marketing materials.