Effective Date: 4 March 2026
Last Updated: 4 March 2026
Fulfilment Australia Pty Ltd (ABN 19 605 518 607) ("we", "us", "our") is committed to protecting the privacy of the personal information we collect. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).This policy applies to all personal information collected through our website, fulfilmentaustralia.com.au, and any related services we provide.
We collect the following types of personal information when you interact with our website or request ourservices:
• Full name
• Email address
• Phone number
• Monthly order volume for your online store
We may also collect non-personal information automatically through cookies and analytics tools, such as your IP address, browser type, device information, and browsing behaviour on ourwebsite.
We collect personal information through the following means:
• When you submit an enquiry or quote request form on our website
• When you contact us by phone, email, or through the website
• When you sign up for newsletters or marketing communications
• Automatically through cookies and similar tracking technologies when you browse our website
We collect and use your personal information for the following purposes:
• To respond to your enquiries and provide quotes for our fulfilment services
• To assess your business needs and order volume to recommend appropriate service plans
• To communicate with you about our services, including updates and promotions
• To improve our website, services, and customer experience
• To comply with legal obligations
We may share your personal information with:
• Our employees and contractors who need access to provide our services
• Third-party service providers who assist us with website hosting, analytics, email marketing, and IT support
• Professional advisors such as lawyers and accountants
• Government authorities where required by law
We will not sell, rent, or trade your personal information to third parties for marketing purposes.
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Your information is stored on secure servers located in Australia. Where information is transferred outside of Australia, we take steps to ensure it is afforded the same level of protection as required under the APPs.
We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by law. When your personal information is no longer needed, we will take reasonable steps to securely destroy or de-identify it.
Our website uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us understand how you use our website. You can manage or disable cookies through your browser settings, though this may limit certain website functionality.
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.
Under the Australian Privacy Principles, you have the right to:
• Request access to the personal information we hold about you
• Request correction of any inaccurate, out-of-date, or incomplete information
• Request deletion of your personal information, subject to any legal obligations we may have to retain it
• Opt out of receiving marketing communications at any time by clicking the unsubscribe link included in our emails or by contacting us directly
To exercise any of these rights, please contact us using the details provided in Section 12 below.
If you believe we have breached the Australian Privacy Principles or you wish to make a complaint about how we have handled your personal information, please contact us using the details below. We will investigate your complaint and respond within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
If you have any questions about this Privacy Policy or wish to make a request regarding your personal information, please contact us at:
Fulfilment Australia Pty Ltd (ABN 19 605 518 607)
Email: support@fulfilmentaustralia.com.au
Phone: 02 8129 9688
Address: 85 Grose Street, North Parramatta NSW 2151
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Any updates will be posted on this page with a revised effective date. We encourage you to review this policy periodically.
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85 Grose Street North Parramatta NSW 2151, Australia
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