Effective Date: 4 March 2026
Last Updated: 4 March 2026
This website ("Website") is operated by Fulfilment Australia Pty Ltd (ABN 19 605 518 607) ("we", "us" or "our"). These Terms of Use ("Terms") apply to your use of, and access to, the Website. By accessing or using this Website, you agree to be bound by the current version of these Terms as published on the Website. If you do not agree to these Terms, you must not use this Website. These Terms constitute a legally binding agreement between you ("you", "your") and Fulfilment Australia. We reserve the right to modify these Terms at any time, and any changes will be effective immediately upon posting to this Website. We recommend you check the Website regularly to ensure you are aware of our current Terms.
Fulfilment Australia provides third-party logistics and order fulfilment services for online businesses. Our Website provides information about our services, allows you to submit enquiries and quote requests, and facilitates communication between you and our team. The information provided on this Website is general in nature and does not constitute a binding offer. Any formal service arrangement will be governed by a separate service agreement between the parties.
While we use reasonable efforts to ensure the accuracy and completeness of the content and materials on the Website ("Content"), to the extent permitted by law (including the Australian Consumer Law), we do not warrant the accuracy, completeness or suitability of any of the Content. The Content may be subject to change without notice and we do not undertake to keep the Website up-to-date. The Content is not comprehensive and is for general information purposes only. We do not warrant that access to the Website will be uninterrupted, error-free or free from viruses or other harmful components.
You must not do or attempt to do anything that is unlawful, prohibited by applicable law, which we would consider inappropriate, or which might bring us or the Website into disrepute. Without limitation, you must not:
(a) use the Website in any way that breaches any applicable local, state, federal or international law or regulation;
(b) use the Website to transmit any unsolicited or unauthorised advertising, spam, promotional material, junk mail, chain letters or pyramid schemes;
(c) attempt to gain unauthorised access to any part of the Website, its servers, or any connected systems or databases;
(d) introduce viruses, trojans, worms, logic bombs or other malicious or technologically harmful software to the Website;
(e) use any spider, robot, screen scraping, data mining or similar automated data gathering or extraction tools on the Website without our prior written consent;
(f) interfere with or disrupt the integrity, performance or availability of the Website or its infrastructure;
(g) impersonate any person or entity or misrepresent your affiliation with any person or entity;
(h) use the Website to defame, harass, threaten, menace or offend any person;
(i) breach any individual’s privacy, including uploading private or personal information without their consent;
(j) reverse engineer, decompile, disassemble, adapt, modify, translate, frame or reformat any material contained on the Website;
(k) cause any Content to be framed or embedded in another website, platform or application, or create derivative works from the Content;
(l) use or exploit any Content for, or in connection with, any business or enterprise (whether for profit or otherwise) without our prior written consent; or
(m) facilitate or assist a third party to do any of the above acts.
Unless otherwise indicated, we own or licence all content and intellectual property rights (including any copyright, registered or unregistered designs, illustrations, artwork, patents, trademark or logo rights and domain names) displayed or used on the Website ("Our Intellectual Property").We authorise you to access and use the Website solely for your own personal and non-commercial use, and to display, print and download one copy of the Content onto your personal device, provided that you do not remove any copyright notice or other proprietary notations included in Our Intellectual Property.Subject to the above, your use of, and access to, the Website and the Content does not grant or transfer to you any rights, title or interest in Our Intellectual Property. Unless otherwise permitted in these Terms, you must not:
(a) copy or use, in whole or in part, any of Our Intellectual Property;
(b) reproduce, retransmit, distribute, display, disseminate, sell, publish, broadcast or circulate any of Our Intellectual Property; or
(c) breach any intellectual property rights connected with Our Intellectual Property, including altering or modifying any of Our Intellectual Property, causing any of Our Intellectual Property to be framed or embedded in another website or platform, or creating derivative works from Our Intellectual Property.
Submitting Information:
When you submit enquiries, quote requests, or other information through our Website, you warrant that the information you provide is accurate, complete and up to date. You are responsible for ensuring that any information you submit does not infringe upon the rights of any third party.
User Content:
Users may have the opportunity to upload or post content, including text, images and other materials, to the Website ("User Content"), subject to our approval and these Terms. We reserve the right, at our sole discretion, to allow or prohibit the posting and hosting of User Content on our Website.
Licence to Use User Content:
By uploading or posting User Content on this Website, you grant us a worldwide, non-exclusive, royalty-free, sublicensable and transferable licence to use, reproduce, distribute, display and perform the User Content in connection with the Website and our business, including for promoting and redistributing part or all of the Website in any media formats and through any media channels.
User Responsibilities:
You are solely responsible for your User Content and the consequences of posting or publishing it. You confirm that you own or have the necessary licences, rights, consents and permissions to publish the User Content you submit. You agree that any User Content you provide does not and will not breach any law or infringe the rights of any third party, including copyright, trademark, privacy and data protection laws.
Removal Rights:
We reserve the right to edit or remove any User Content at any time without prior notice, for any reason, and without liability to you or any other party. This includes User Content that we believe violates these Terms or our policies, or which we find otherwise objectionable or inappropriate. We are not obligated to publish any User Content on our Website and can remove it at our discretion, without notice.
If you believe that our Website contains any material that infringes upon any copyright that you hold or control, you may send a notification of such alleged infringement to us in writing using the contact details in Section 18 below. Such notification should identify the works that are allegedly being infringed upon, the allegedly infringing material, and provide particulars of the alleged infringement. We will investigate and respond as soon as is reasonably practicable.
We respect your privacy and understand protecting your personal information is important. Our Privacy Policy, available on the Website, sets out how we will collect and handle your personal information. The Privacy Policy forms part of these Terms and your use of the Website is subject to it.
The Website may contain links to websites operated by third parties. Unless we tell you otherwise, we do not control, endorse or approve, and are not responsible for, the content on those websites. We recommend that you make your own investigations with respect to the suitability of those websites.
We may receive a benefit (which may include a referral fee or commission) should you visit certain third-party websites via a link on the Website ("Affiliate Link") or for featuring certain products or services on the Website. We will make it clear by notice to you which (if any) products or services we receive a benefit to feature on the Website, or which (if any) third-party links are Affiliate Links.
While we make reasonable efforts to ensure the information on this Website is accurate and up to date, we do not warrant or guarantee the accuracy, completeness or reliability of any Content. The Website and its Content are provided on an "as is" and "as available" basis.
To the maximum extent permitted by law, Fulfilment Australia disclaims all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose and non-infringement.
We do not warrant that:
(a) the use of the Website will be secure, timely, uninterrupted or error-free;
(b) the Website will meet your requirements or expectations;
(c) any Content is reliable, accurate, complete or up to date;(d) errors or defects will be corrected; or
(e) the Website or the servers that make it available are free of viruses or other harmful components.
You may have certain rights under the Australian Consumer Law in relation to the Website and the Content, and you may contact us for more information about this.
Despite anything to the contrary, to the maximum extent permitted by law (including the Australian Consumer Law), we exclude all liability for any loss or damage of any kind (including consequential loss, indirect loss, loss of profit, loss of benefit, loss of opportunity, loss of reputation, loss or corruption of data) whether under statute, contract, equity, tort (including negligence), indemnity or otherwise arising out of or in connection with the Website or the Content.
Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy conferred on you by the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) or any other applicable law that cannot be excluded, restricted or modified by agreement.
You agree that your use of this Website is at your own discretion and risk. You agree to release Fulfilment Australia and its directors, officers, employees, agents, consultants and affiliates from any claim, demand or cause of action that you may have against any of them arising from these Terms or the use of the Website by you or any other person. Fulfilment Australia may plead this release as a bar and complete defence to any claims or proceedings.
We reserve the right to, without notice, temporarily or indefinitely suspend or terminate your access to the Website, or refuse to provide services to you, if:
(a) you breach any provision of these Terms;
(b) we are unable to verify or authenticate any information that you provide to us; or
(c) we believe that your actions may cause damage or legal liability to us, our customers, our suppliers or any other person.
We also reserve the right to remove or block access to any information or materials (in whole or in part) that we, at our sole discretion, regard as objectionable or in violation of any applicable law, any person’s intellectual property rights or these Terms.
Upon termination, your right to use the Website will immediately cease.
You may not assign, transfer or sub-contract any of your rights or obligations under these Terms without our prior written consent. Your access to the Website is personal to you and may not be sold or otherwise transferred to any other person. We may assign, transfer or sub-contract any of our rights or obligations under these Terms at any time without notice to you.
No Waiver:
Any failure by us to act with respect to a breach by you or others does not waive our right to act with respect to that breach or any subsequent or similar breaches. A waiver of any power or right under these Terms must be in writing signed by the party entitled to the benefit of that power or right and is effective only to the extent set out in that written waiver.
Severability:
If any provision of these Terms is found to be invalid, illegal or unenforceable by a court of competent jurisdiction, that provision is to be read down as narrowly as necessary to allow it to be valid or enforceable. If it cannot be so read down, that provision (or that part of that provision) will be severed from these Terms without affecting the validity or enforceability of the remaining provisions.
Entire Agreement
These Terms, together with our Privacy Policy, constitute the entire agreement between you and Fulfilment Australia regarding your use of the Website and supersede all prior agreements and understandings, whether written or oral.
Governing Law and Jurisdiction:
These Terms are governed by the laws of the State of New South Wales, Australia. Each party irrevocably and unconditionally submits to the exclusive jurisdiction of the courts operating in New South Wales and any courts entitled to hear appeals from those courts and waives any right to object to proceedings being brought in those courts.
Discontinuation:
We may, at any time and without notice, discontinue the Website (in whole or in part), or exclude any person from using our Website.
Changes to These Terms:
We may, at any time and at our discretion, vary these Terms by publishing the varied terms on the Website. Any such changes will, unless otherwise noted, be effective immediately. Your continued use of the Website following any changes will mean you accept those amendments.
If you have any questions about these Terms of Use, please contact us at:
Fulfilment Australia Pty Ltd(ABN 19 605 518 607)
Email: support@fulfilmentaustralia.com.au
Phone: 02 8129 9688
Address: 85 Grose Street, North Parramatta NSW 2151
Tell us about your SKUs, order volume, and platform.We’ll map out timelines, steps, and expectations before you commit.
85 Grose Street North Parramatta NSW 2151, Australia
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