Introduced fully temperature-controlled storage, maintained 98.7% same-day dispatch, and reduced transit damage claims.
Peak Chocolate’s previous 3PL did not have temperature-controlled storage, which created a serious issue for a premium chocolate brand. Product was being held in ambient warehouse conditions, exposed to heat before dispatch, and arriving damaged after transit. The result was predictable: melting, customer complaints, refund requests, and a fulfilment process that was actively undermining the brand experience.
For a product like chocolate, storage conditions are not a minor operational detail. They directly affect product quality, presentation, and customer satisfaction. Peak Chocolate needed a food-grade fulfilment partner with the right infrastructure in place from the start, not a workaround. The challenge was to protect the product at every stage, from inbound storage through to dispatch, while still maintaining the speed customers expected.
Fulfilment Australia provided Peak Chocolate with a fully temperature-controlled warehouse environment, ensuring product was stored correctly from the moment inbound stock arrived. That meant no exposure to unsuitable ambient conditions inside the warehouse and a more stable foundation for order quality before dispatch even began.
This was supported by a tailored handling process designed specifically for temperature-sensitive FMCG products. Orders were picked, packed, and dispatched within an operation built to protect product condition, while carrier selection was refined to better suit the needs of heat-sensitive shipments. The focus was not just on moving orders quickly, but on preserving product integrity all the way through the fulfilment process.
By combining the right infrastructure with the right dispatch and handling processes, Peak Chocolate moved from a reactive setup that created avoidable damage to one designed to support the product properly.
With 100% temperature-controlled storage in place, Peak Chocolate gained a fulfilment environment suited to the product they sell. Same-day dispatch reached 98.7%, allowing the brand to maintain speed without compromising product quality.
Transit damage claims dropped by 35%, driven not only by handling improvements but by the fact that products were now being stored and dispatched from conditions built for temperature-sensitive goods. Orders arrived in better condition, customer complaints reduced, and the delivery experience became more consistent with the standards of a premium FMCG brand.
For Peak Chocolate, fulfilment stopped being a source of product risk and became a more dependable part of the customer experience.
Reduced errors, stabilised dispatch, and fixed their inventory issues within the first month.
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View Case StudyTell us about your SKUs, order volume, and platform.We’ll map out timelines, steps, and expectations before you commit.
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